Frequently Asked Questions (FAQ)
General Questions
Q: What products and services does RetroDirect offer?
A: RetroDirect specializes in repairing and refurbishing gaming consoles, controllers, and accessories. We also sell a wide range of refurbished gaming equipment, including retro and modern systems, controllers, parts, and accessories.
Q: Where do you ship to?
A: Currently, we only ship to addresses within the United States.
Q: Do you offer gift cards?
A: Yes, we have gifts cards available in a few different amounts. You may find them here.
Q: How can I contact RetroDirect for more information?
A: You can reach us via email at support@retrodirect.org or call us at (302) 468-7037. We are here to help with any questions or concerns you may have.
Repair Services
Q: What types of repairs do you offer?
A: We offer repair services for a wide range of gaming equipment, including consoles, controllers, and accessories. Our pre-packaged repair options include common repairs needed for various devices.
Q: How do I request a repair?
A: To request a repair, please fill out our Repair Request Form. Once submitted, our team will confirm your request and provide further instructions to move forward with your repair. Once your item arrives, we will diagnose the issue and provide you with a detailed repair estimate and timeline.
Q: How long will my repair take?
A: Our goal is to complete repairs as quickly as possible. The turnaround time depends on the complexity of the repair and availability of parts. We will provide an estimated timeline when you approve the repair.
Q: Do you offer a warranty on repairs?
A: Yes, we provide a 90-day warranty on all our repairs to ensure your satisfaction. If you experience any issues after the repair, please contact us, and we will address them promptly.
Q: Do you repair other electronics like computers or laptops?
A: While our primary focus is on gaming equipment, we may be able to help with other electronics such as computers or laptops. Please reach out to us with details about your device, and we will see what we can do.
Product Sales
Q: What types of products do you sell?
A: We sell a wide range of refurbished gaming consoles, controllers, parts, and accessories. All our products are thoroughly tested and restored to like-new condition.
Q: How do I know the condition of the products?
A: We categorize our products into four conditions: Excellent, Good, Fair, and Poor. Each listing includes a detailed description of the item's condition to help you make an informed purchase.
Q: Can I return a product if I'm not satisfied?
A: Yes, we have a return policy in place for our products. If you are not satisfied with your purchase, please contact us within 30 days for a return authorization and further instructions.
Shipping & Handling
Q: What are your shipping rates?
A: Shipping rates are calculated at checkout based on your location and the shipping method selected. We offer Standard, Expedited, and Overnight shipping options.
Q: How can I track my order?
A: Once your order has shipped, you will receive a shipment confirmation email with a tracking number. You can use this number to track your order on the carrier's website.
Q: What should I do if my order arrives damaged?
A: If your order arrives damaged, please contact the shipment carrier to file a claim. Save all packaging materials and damaged goods before filing a claim.
Trade-Ins & Selling
Q: Can I trade in or sell my gaming equipment to RetroDirect?
A: If you are interested in selling or trading your gaming equipment please reach out to us at support@retrodirect.org or call us at (302) 468-7037.