Repair Service Information

Why Choose RetroDirect?

At RetroDirect, we know how important your gaming equipment is to you. That’s why we offer top-notch repair services for a wide range of gaming consoles and accessories. Here’s why you should trust us with your repairs:

  • Expert Technicians: Our team of skilled technicians specializes in retro and modern gaming systems, ensuring your devices are in expert hands.
  • Quality Repairs: We use high-quality parts and thorough testing procedures to guarantee reliable and long-lasting repairs.
  • Fast Turnaround: We understand you want to get back to gaming as soon as possible. Our efficient repair process minimizes downtime.
  • Customer Satisfaction: Our priority is your satisfaction. We provide exceptional customer service and stand by our work with a solid warranty.

Our Repair Process

We’ve streamlined our repair process to make it as simple and convenient as possible:

  1. Submit a Repair Request: Fill out our Repair Request Form with details about your item and the issues you're experiencing. Our team will review the request and provide confirmation with further instructions.
  2. Ship Your Item: Once you’ve submitted the form and received your repair request confirmation, ship your item to our repair center. We’ll confirm receipt and start the diagnostic process.
  3. Receive an Estimate: We’ll diagnose the issue and provide you with a detailed repair estimate and timeline.
  4. Approve the Repair: Once you approve the estimate, we’ll proceed with the repair.
  5. Quality Control: After the repair, we conduct rigorous testing to ensure your item is fully functional.
  6. Return Shipping: We’ll ship your repaired item back to you securely, and provide tracking information for your convenience.

Cost Estimates

We strive to offer competitive and transparent pricing for all our repair services. Here’s a brief overview of our typical costs:

  • Console Repairs: Starting at $50
  • Controller Repairs: Starting at $30
  • Accessory Repairs: Starting at $20

Please note that these are starting prices, and the final cost will depend on the specific issues and necessary parts. You'll receive a detailed estimate after we diagnose your item.

Links to Terms of Service and Repair Form

For more details on our repair policies, please review our Terms of Service.

Ready to get started? Submit your repair request using our Repair Request Form and we’ll take it from there.

Already Know What Repair You Are Looking For?

Check out some of our most common repairs here with our ready-made repair options for an easy buying solution!

Preserving Gaming History:

  • With fewer and fewer working retro gaming products out there, we're on a mission to keep these beloved classics alive. Send us your broken gaming consoles and accessories, and we'll fix them up and send them back as good as new. Together, we can ensure the magic of retro gaming lives on!

Contact Us

If you have any questions or need further assistance, feel free to reach out to us:

Reach Out Today!